Question 1

New Client Policy

Accepted Answer

All new clients receiving a medical treatments are required to have a pre-screening done virtually via SpaKinnect. This screening takes no more than 10 minutes and allows you to receive all of your favorite medical treatments. Screening cost is $30 are valid for one year.

Treatments include the following: 
B12/ Lipo (MIC) Injection 
Botox
Chemical Peels 
Dermaplaning
HydraFacial
Hylenex
Kybella
Microneedling with PRP/PRF
PDO Threads
Plasma/ Fibroblast Pen
PRP/PRF Hair Restoration 
PRP/PRF Injection 
Dermal Fillers

Question 2

What is your cancellation policy?

Accepted Answer

For all services, we require a 50% deposit at time of booking. You must have a credit card on file, and deposit must be paid within 24 hours of booking or appointment will not be reserved.

You must provide us with a notice of cancellation more than 48 hours ahead of your appointment. Any cancellation made in less than 48 hours of your appointment will incur a $100 cancellation fee and charged the full amount of the original service booked.

If you have cancelled more than 3 times in a row, you may get denied future services and lose your deposit. Our top priority is to serve you, we reserve those special time slots specifically for you because we value your business and time. We are thankful you’re choosing us for your health and beauty needs. Please understand we work by appointment only and our staffs time away from family to serve you is important as well, therefore our cancellation policy is strict.

If you are 15 minutes past your scheduled appointment time and the service provider's schedule does not allow them to still service you, the appointment will be considered a no-show and a $100 cancellation fee will be charged. Please call ahead of time to make us aware of your situation.

Non-cancellations or “NO SHOWS” will be charged the full amount of the original service booked. Again, please understand that we work by appointment only.

Question 3

Am I able to get a refund?

Accepted Answer

WE HAVE A STRICT NO REFUNDS POLICY ON ALL DEPOSITS, SERVICES, AND RETAIL PRODUCTS SOLD.

Question 4

When are you open?

Accepted Answer

We are open Monday through Saturday 10 am to 6pm. Closed on Sunday. We also offer 24/7 online booking for your convenience.

Question 5

Do you speak Spanish?

Accepted Answer

Yes, we are fully bilingual and ready to answer any questions.

Question 6

Do you host parties?

Accepted Answer

Absolutely, just call us at 972) 689-3170 and we will customize a spa party for you and all of your friends. We require a 50% deposit for groups of more than 4 people.

Question 7

Are children allowed at the spa?

Accepted Answer

For safety reasons and to maintain a relaxing and peaceful environment for our clients, children are not permitted in the spa.

Question 8

Terms and Conditions

Accepted Answer

SMS TEXT MESSAGING TERMS OF SERVICE

By opting in to receive text messages from Issil Beauty Spa (“we,” “us,” or “our”), you agree to the following terms and conditions:

1. Consent to Receive Text Messages
By providing your mobile phone number and opting in, you expressly consent to receiveSMS and/or MMS text messages from Issil Beauty Spa. These messages may include:
- Appointment confirmations and reminders
- Post-treatment follow-ups and care instructions
- Customer service communications
- Promotional offers, discounts, and marketing messages

Consent is not a condition of purchase.

2. Message Frequency
Message frequency may vary depending on your appointments, services, and engagement with us. You may receive recurring messages related to your account, appointments, and promotions.

3. Message & Data Rates
Standard message and data rates may apply depending on your mobile carrier and plan. Issil Beauty Spa is not responsible for any charges incurred from your mobile carrier.

4. Opt-Out Instructions
You may opt out of receiving text messages at any time by replying STOP to any message you receive from us.

After you send STOP, you will receive a confirmation message and will no longer receive SMS messages from us unless you opt in again.

5. Help and Support
For assistance, reply HELP to any message.

6. Privacy
We respect your privacy. Your information will be handled in accordance with our Privacy Policy. We do not sell or share your personal information with third parties for their marketing purposes.

7. Eligibility
You must be at least 18 years old or have parental/guardian consent to receive text
messages from Issil Beauty Spa.

8. Supported Carriers
Text messaging services may not be available on all carriers or devices. Delivery is subject to your mobile carrier’s network availability.

9. Changes to Terms
Issil Beauty Spa reserves the right to modify these Terms & Conditions at any time. Updates will be posted on our website with a revised effective date.

10. Contact Information
If you have any questions regarding these Terms & Conditions, please contact us at:

Issil Beauty Spa
7140 Bishop Road Suite F4
Plano, Texas 75024
945-400-6578
info@issilbeautyspa.com

Question 9

Privacy Policy

Accepted Answer

PRIVACY POLICY

Issil Beauty Spa (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

1. Information We Collect

Personal Information
- Name
- Phone number
- Email address
- Date of birth
- Appointment details
- Payment information (processed securely through third-party providers)

Health Information (if applicable)
- Information you provide related to treatments or services

Automatically Collected Information
- IP address
- Browser type
- Device information
- Website usage data (via cookies and analytics tools)

2. How We Use Your Information

We use the information we collect to:
- Schedule and manage appointments
- Provide treatments and services
- Send appointment confirmations and reminders
- Communicate with you regarding your services
- Send promotional and marketing messages (if you opt in)
- Improve our website and customer experience
- Comply with legal and regulatory obligations

3. SMS & Text Messaging

By providing your phone number and opting in, you consent to receive SMS messages from Issil Beauty Spa, including:
- Appointment reminders and confirmations
- Service-related communications
- Promotional and marketing messages

Message frequency may vary. Message and data rates may apply.

You can opt out at any time by replying STOP to any message. For help, reply HELP or contact us directly.

We do not share your mobile information with third parties for marketing purposes.

4. Sharing Your Information

We may share your information with:
- Service providers (e.g., scheduling software, payment processors, SMS platforms)
- Legal authorities if required by law
- Business partners only as necessary to provide services

We do not sell your personal information.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet is 100% secure.

6. Your Rights & Choices

You have the right to:
- Access or request a copy of your personal information
- Request corrections to your information
- Opt out of marketing communications at any time
- Request deletion of your information, where applicable

To exercise these rights, please contact us using the information below.

7. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to enhance your experience, analyze site traffic, and improve our services. You can adjust your browser settings to refuse cookies if you prefer.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us: